Location:
Shanghai, Shanghai
Type: Full-time
Category:
Customer Service
Work Model:
On-site
Listing Type:
Hiring
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for the organization. This includes supporting the planning, development, and implementation of strategies across all facets of business operations, guided by a robust, consistent, and clear communication approach aligned with our organizational goals. Part strategy, part creative, and part media, this role sits at the intersection of business and people, ideas and communications—partnering with key stakeholders to provide strategic rigor that strengthens both operational excellence and our culture and values. This role is suitable for individuals who are energetic, enterprising, and thrive in a fast-paced, dynamic, and evolving environment. Strong bilingual proficiency in both English and the local language is essential, as the role involves close collaboration with stakeholders across the APAC region.
Responsibilities include, but are not limited to:
- Plan and support the Site Leader in driving RCC strategies focused on operational excellence, talent development, innovation, inclusion and diversity, and more.
- Execute cadence and management system for RCC strategic activities, and help coordinate business operations in collaboration with relevant stakeholders.
- Support Site Leader and APAC Business Planner in planning and coordinating leadership site visits and key communication meetings, including contributing to agenda development.
- Implement communication strategies that promote awareness and alignment around key organizational themes. This includes supporting the execution of leadership staff meetings, quarterly offsites, manager sessions, all-team meetings, and internal communications (e.g., websites, message boards, and emails).
- Create platforms and engagement forums that enable leaders to connect with employees in fun and meaningful ways that reflect Apple’s culture and values.
- Contribute to delivering employee experiences that are thoughtfully designed—intentional, authentic, and aligned with Apple’s values.
- Develop best-in-class communication collateral aligned with corporate brand guidelines and Apple’s design and style philosophy.